Shipping policy

Shipping Policy

Last Updated: May 2026

Thank you for shopping with OnHand Co.

We are committed to delivering your order as quickly and efficiently as possible.

Orders are typically processed within 1-3 business days after being placed.

Please note that orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

Estimated delivery time:

10-15 business days

Delivery times are estimates and may vary depending on:

Once your order has been shipped, you will receive a tracking number via email when available.

Shipping costs are calculated and displayed at checkout unless otherwise stated as part of a promotional offer.

Tracking information may take several business days to update after shipment.

Please allow time for carrier systems to process and display tracking updates.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to make changes.

OnHand Co. is not responsible for orders delivered to incorrectly provided addresses.

While we work hard to meet estimated delivery windows, delays can occasionally occur due to circumstances outside our control.

Shipping estimates are not guaranteed delivery dates and should be considered approximate.

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and reach out to our support team for assistance.

If you have any questions regarding your order or shipping status, please contact:

OnHand Co.
Email: onhandco@q4enterprises.shop